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Measuring outbound calls over 1 minute

jmercado08
Beginner
Beginner

Dear Cisco Folks,

Would you share me some tips on how I can achieve this type of report. We already have an ACD and non ACD report in place but this covers everything. Now we have a requirement to specifically filter/report on outbound calls that are longer than 1 minute. How do I go about that? Any links you can share or a hint how I will develop a report, please.

I will appreciate any information you can share with me.

thanks very much in advance.

JayEm

2 Replies 2

Thanks jac,

I read them already. Unfortunately, we are not using campaigns. But thanks for sharing, though.

Sent from my iPhone

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