MicroApp troubleshooting

[Muhammed Ashiq]

Hi,

I have UCCE 11.6 with CVP 11.6 system.

I having problem with Calls using Micro App.

Attaching CVP call server log where a simple Play digit application giving silence when calling.

CALLGUID = D8DF25369BBF11EDA40CAFDDEEF13136

ANI=126465261

GW=10.107.4.21

[Dmytro Benda]

May we have a look to your VXML gateway running config please? 

And one more question please - Do your VXML applications work fine now with this VXML gateway? 

[Igor Filatov]

Can you try Play Media micro app? I guess you are trying to use a Tomcat as a media server for Micro Apps, that's why you have empty IIS log for your failed calls. Please carefully check what exact media file path do you have.

It should be:

http://mediaserver/en-us/sys/MOH.wav etc.

And NOT

http://mediaserver:7000/en-us/sys/MOH.wav etc.

Please try to access to your media file by the link in the browser to make sure the link is generated correctly and media is available.

[bill.king1]

I know this doesn't directly help your situation, but if you have VXML applications working but not Microapps, why are you moving to Microapps? Is it due to using one of the Cisco prebuilt scripts for instance or licensing for 11.6 or something?

[Muhammed Ashiq]

Actually we were trying to setup the Agent Greeting function and ended up in using PM for playAgentGreeting. while troubleshooting it is found that all Microapps are not working.

We have VXML application running successfully and no issue at all. 

[khorram1998]

Hi @Muhammed Ashiq  

It sounds like you may have an issue with the configuration of your Microapp or Agent Greeting function.

I would recommend checking the following:

• Verify that the Microapp is properly deployed and registered on the CVP Call Server.
• Check the routing of the Microapp to ensure it is being called correctly in the call flow.
• Verify that the Agent Greeting PM variable is configured correctly in the CVP VXML Server and that it is being passed correctly in the call flow.
• Check the CVP Call Server log for any errors or messages related to the Microapp or Agent Greeting function.
• Confirm that the media files used for the Microapp or Agent Greeting function are accessible by the CVP Call Server.

You can also check the CVP documentation and related troubleshooting guides for additional information and guidance on resolving Microapp issues.

It is also a good idea to check the logs for any errors or warning messages. It is also helpful to check the network connectivity between the CVP and VXML gateway and ensure that they are able to communicate with each other.

Please rate this and mark as solution/answer, if this resolved your issue
All the best,
AK

[ptindall]

Suggest starting with a simple "show http client hist" on your VXML gateway to see whether you're trying to fetch media from valid URLs.