We have installed PCCE 12.0 with (Packaged CCE 2000 Agents) new setup.
Current running setup is UCCE 10.5.x.
Planning to migrate UCCE 10.5.x setup configuration to PCCE.
Please let me know how to migrate UCCE configuration Data to PCCE setup.
there is no proper cisco document for UCCE to PCCE migration steps, right?
Import and export is very difficult because we have more than 750 Call types, DNIS, Scripts, Agent, Skill group, etc..
Please suggest any other option available to achieve this.
It looks like there's still no official documentation for this, this defect was updated just yesterday and is still listed as an enhancement request.
Haven't done it for 12.0, but did for 11.6... it was incredibly tedious. At a very high level, here's what I had to do for the config. You parallel environment will start as UCCE and towards the end, you'll change the deployment type to PCCE
Run this query: select r.RouteID,sg.EnterpriseName,'0',sg.SkillTargetID
from Route r, Skill_Group sg where sg.SkillTargetID=r.SkillTargetID
Create Route Bulk Edit File. Use only routeid, ent name, service skill target id, skill target id. Paste query output into the file. save and reimport the file using bulk edit. All should now match
Again, that's just for config changes. There are other things you'll have to do just like any other upgrade... database migration, re-setting up SQL users, CUIC migration, CVP Reporting Database migration, SSO...
You can always change deployment of your setup from UCCE to PCCE.
You might want to do it on version 11.5, as described in Upgrade guide
Thank for the update what is my plan
Will install new PCCE 12.0.1 setup in UCS C240 M5SX
Now I want to move UCCE 10.5.x setup configuration data to the PCCE 12.0.1 setup. Like Call type, Agent, Skill, Network VRU, script, AW & HDS data etc..
There is any way to migrate UCCE data to PCCE setup or we need to Import UCCE data and export to PCCE using bulk templates