cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
178
Views
0
Helpful
1
Replies
Highlighted

Migrating CAD Macro to Finesse

We have a customer presently on 10.x who wants to upgrade to 12.5. This customer is presently using a macro to take the ANI field within CAD and copy it, paste it, and hit return in a Citrix window with their CRM software loaded. Is anyone aware of any 3rd party software, or a workaround, to make this work in Finesse?

1 REPLY 1
Highlighted
Engager

Re: Migrating CAD Macro to Finesse

Oh boy, does the CRM need to be in the Citrix window? Is there an API for Citrix which could be leveraged and you can use the out of the box workflow?

 

david

CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey