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Migrating HCS CC 10.6 to HCS CC 11.6

Hi All

 

We are trying to upgrade one of our customers  currently on HCS CC 10.6 agent 1000 to HCS CC 11.6.

 

We found out the hard way , 1000 agent model is not offered anymore.

based on the documentation , we really need to stage a new boxes and convert a few like  Data Server to a Unified CCE AW-HDS-DDS. 

We are finding easier to build a whole new HCS CC 11.6  that confirms to 11.6 HCS CC design however the

question will be able to use the EDMT migration tool to migrate the data from their old environment to new one we are building and overall is this something that is doable even.

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