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mtotelenivel1
Beginner

Milliseconds rounding to seconds in UCCX v10 reporting

Hello,

 

I would need to know how does UCCX behaves regarding rounding in seconds as stated in the reporting tool.

 

As we know, seconds are the most precise unit that it reports, but we would like to know how does it manages the rounding. Taking as an example a call that lasted 5,4 seconds:

 

-Are 5400 milliseconds logged on the database and thus using that precision for further calculations?

-Are they being rounded before or after the calculation?

-Are they doing any rounding at all or they just truncate 5,4 seconds to 5 seconds?

 

I wasn't able to find further information regarding this internal reporting behaviour in Cisco's documentation.

 

Thank you,

Best regards

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