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mIVR in UCCX version 7.0.1

a-non_w09
Level 1
Level 1

Is it possible to collect mIVR logs from UCCX version 7.0.1?

Actually I want to know about digits that customer pressed after trigger

Please help me.

Thank you in advance.

1 Accepted Solution

Accepted Solutions

Deepak Rawat
Cisco Employee
Cisco Employee

RDP into the UCCX server and look for the MIVR logs in below location:

C:\Program Files\wfavvid\log\MIVR

Regards

Deepak

View solution in original post

4 Replies 4

Chris Deren
Hall of Fame
Hall of Fame

Sure, since version 7 is Windows based you can locate the logs directly on the server.

Deepak Rawat
Cisco Employee
Cisco Employee

RDP into the UCCX server and look for the MIVR logs in below location:

C:\Program Files\wfavvid\log\MIVR

Regards

Deepak

Many thanks Mr.Deepak

Glad that I was able to help and thanks for marking the Correct Answer.

Regards

Deepak

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