There's a couple of ways to do it with CVP. The simplest is to use an existing solution such as Jacada Visual IVR. The other which is a pretty big job is to build something yourself. This is something I did experiment with by extending the standard elements to include VoiceXML metadata elements containing the essential and relevant element content but in a format that could readily be used by a mobile app or other http client. Metadata elements are ignored by the voice browser so you can use the same application for both voice and visual IVR app. So, in a nutshell that's one possible approach. There's some slides in a Cisco Live session from 2013 that show the idea although not extending a standard element in that particular example.
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.