Model 7960 phones don't return to CSQ Stats after call
ok, I know these are old phones, but ran into something with UCCX 8.5.1 SU4 when the agents are IPPA on M7960 phones. The CCM is 8.6.2 SU3, phone load is 8.1.2 on a relatively new UCCX lab installation.
IPPA agents works fine, no issues, but post call the phone goes back to the normal phone screen. Our other phones including M7970 models stays at the CSQ Stats screen post agent call.
Not a bad thing to have the agents just hit services and select 1 for the IPPA login service, but why won't the phones return back to the CSQ Stats screen like the M7970 phones do?
No, the phones are all IP Phone Agents in UCCX, so they subscribe to a phone service where the agents log into the UCCX CSQ. The issue is consistent with the M7960 phones, so I am getting more confidant that the issue is firmware related since the UCM cluster is the latest rev for UC 8.6.
I think I will try older M7960 code and see if that does it.
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