Our company has UCCX 8.5 and when someone call to our call center, it starts with traditional prompt message and then follow the general pattern.
Now due to Corona pandemic, we have to close our call center and our requirement is that if someone call from outside, he should listen the prompt message, and then call should be closed.
Any advise please how can i achieve this task.
Can you post a picture of your current script? It should be mostly a copy and paste job from there. Do you have the prompt you want to play to callers and is it in the right format?
Ha, I figured if he could provide a picture of the script in question that everything should be down hill from there. Only one way to find out.
Thank you all for your responses. Actually we cannot change script for now, so what i did now is just changed the welcome prompt with messege from company to use other communication channels, and rest is same.
This is old hardware without any backup and soon will be replaced with new one. So cant take more risk :)