01-26-2012 10:20 AM - edited 03-14-2019 09:15 AM
Hello,
I am working on a way to move calls to different CSQs based on the time spent waiting. The start of my script plays back an audible greeting telling the caller how long the oldest call waiting in queue has been there. When the Get Reporting Statistic inserts a number into the integer object I've created, I need it to add that number to something else. So, for example, a caller waits in Q1 for 90 seconds before moving to Q2. The Get Reporting Statistic should include the time spent waiting in Q1 in order to accurately reflect the caller's time spent waiting. How can I add 90 seconds to the integer's value?
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01-26-2012 10:46 AM
Simply define it as a varaible and then use set step to add desired number to it, i.e.
set var1 = var1 + 90
Chris
01-26-2012 10:46 AM
Simply define it as a varaible and then use set step to add desired number to it, i.e.
set var1 = var1 + 90
Chris
01-26-2012 02:43 PM
Thanks, Chris. That did the trick.
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