IPCC Express 3.5 The goal is to have different MoH for difference CSQs using the Call Hold/Unhold method (in lieu of Play Prompt .wavs) I have created a new Device Pool in CallManager pointing to the new User and Networ MoH sources. I have Created a set of CTI Ports and associated them to JTAPI. I have created a new JTAPI CallControl Group on IPCC and assigned them to these CTI Ports. I have assigned the CallControl Group to my Trigger.
The problem, is that when the script runs, the default MoH is being played during the Hold/Unhold steps within the script. I was under the impression that when the call is queued, IPCC places the IVR Ports in a Consult Transfer state and that I can control things like MoH at the Device Pool level. Perhaps there is a step I am missing?
Your assistance is much appreciated.
