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tomaz.berkopec
Beginner

Monitor calls from UCCX

I am trying to make a C# app which monitors received calls on an IP Phone using Tapi 3.2. With direct calls on a number it works great. I'm using Cisco TSP notifier, which goest to CTI Manager. My problem is with the calls which are coming from UCCX.

I have read about CTI ports and route points. But I'm still kind of confused. Is it actually possible to use Tapi for this? If yes, then how?

Can we configure CTI manager to monitor also UCCX?

Thank you for your help

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