monitor outbound campaign and scripts

[ImanLR]

hi,

We would like to monitor the outbound campaign (Enable/disable) or change some advanced parametres not through ICM , but with an optimised private interface .

We have tried to make some changes with sql , but it seems that the dialer does not read from it .

Is there is any way to make this ?

thnks

[Chintan Gajjar]

You can use ConAPI/CMS interface from AW, this is config API cisco has provided but you have to code client by your own.

i think there is some application available for similar , you can ask your Cisco POC for and see what you get.

[ImanLR]

hi , i've got some infomrations that we do not have the right to use ConAPI/CMS in our campany .

i don't have acces to contact the cisco POC.

so , there is no such api or extension to make this , if you know some names , i'll appreciate it .

[Chintan Gajjar]

No You cant, dialer gets the data from Campaign Manager. you can not customize Dialer.

[ImanLR]

Ok, i see , thank you.

what do you think if i make an interface for pcce because it hase all APIs needes , i see that it has the same function as ucce .

Could this make a problem  ?

[ImanLR]

Ok, i see , thank you.

what do you think if i make an interface for pcce because it hase all APIs needes , i see that it has the same function as ucce .

Could this make a problem  ?

[ImanLR]

hi, i have a suggestion , can i modify in the module of the dialer so it can read from the database ?

because when i change parametres of the campaign with sql , the dialer doesn't take the new changes .

[ImanLR]

hi, i have a suggestion , can i modify in the module of the dialer so it can read from the database ?

because when i change parametres of the campaign with sql , the dialer doesn't take the new changes .

[Pranjol Saikia]

Please check the below link for a UCCX Campaign Manager.

https://supportforums.cisco.com/document/12705126/cisco-uccx-campaign-manager