12-27-2006 12:10 AM - edited 03-14-2019 12:23 AM
Hi
Can anyone explain how can I monitor agent states (Logged-in or not logged-in in centain skillgroup)in Icm Scripts .
Regards
Irfan Tariq
12-27-2006 11:48 PM
hi
I have solved this problem by using built-in features of ICM scripting .
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