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mahudeswaranA
Enthusiast
Enthusiast
‎12-14-2017 02:24 AM
‎12-14-2017 02:24 AM

monitoring inbound skill

Hi,

would like to know

what is the best/recommended way to monitor an inbound skill. The intention is to collect details like

-how many agents are ready/not-ready, agents-talking-inbound,agents-talking-outbound,agents-talking-internal,agents-wrapup-notready,agents-wrapup-ready,calls-in-queue,start-time-of-longest-call-in-queue.

1.Some approaches found to query DB-table-views not sure will it impact performance in production system.

2.other approach is to use 'cisco finesse notification service' on subscription request/events (xmpp) and to write a server based client.

3.Is there any API available to request for current snapshot of the parameters instead of determining via events.?

Thanks.

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dekwan
Cisco Employee
Cisco Employee
‎01-02-2018 09:48 AM
‎01-02-2018 09:48 AM

Hi,

For some reason, this post just popped up to the community. Based on the questions, I assume that this is duplicated on Server-based Client----Cisco Finesse Notification service.

Thanx,

Denise

View solution in original post

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dekwan
Cisco Employee
Cisco Employee
‎01-02-2018 09:48 AM
‎01-02-2018 09:48 AM

Hi,

For some reason, this post just popped up to the community. Based on the questions, I assume that this is duplicated on Server-based Client----Cisco Finesse Notification service.

Thanx,

Denise

View solution in original post

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