Your post is labeled UCCX, but do you mean UCCE/PCCE? If you mean UCCE/PCCE, your options might include:
* Using the 10 Peripheral Variables, but concatenating some of the data with a delimiter to fit more in there (i.e. instead of Variable 1 being Sales and Variable 2 being Food, Variable 1 might be Sales|Food or Sales;Food, etc. This way you can still use them for routing/reporting.
* You could use ECC variables, but they are not going to appear as "easily" or in as many tables like the Peripheral Variables would, like in Route_Call_Detail or Termination_Call_Detail. They will appear in other tables.
* You could use CVP Reporting by writing data in CVP applications, but that has it has caveats as well.
IMHO, your best bet if you can is to use Peripheral Variables and review what you have already to squeeze in what you want.
In uccx you can't add more variables then customvariables 1-10 that yoou allready use.
Only possible way is to put the new variables on a external datastore that you cna reference to (And build some custmo reports with a new datasource to you external datastore.)
You can still
Using the 10 Peripheral Variables, but concatenating some of the data with a delimiter to fit more in there (i.e. instead of Variable 1 being Sales and Variable 2 being Food, Variable 1 might be Sales|Food or Sales;Food, etc. This way you can still use them for routing/reporting.
as bill.king is writing
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