12-19-2018 02:35 AM - edited 03-14-2019 06:40 PM
Today, it is only possible to have one application admin account.
This is used to log into the FInesse Admin gui.
But it is also used by Finesse developers when the need access to the Admin API, when creating a 3rd party Finesse Application.
The issue is that with a single account, a GUI user can accidentally lock out the account when logging in and this can then effect the 3rd party Finesse App, which then could effect all agent.
The solution is if we could create mutiple application admin accounts, which I do not believe is possible to today. (please correct me if I am incorrect!).
Then you should be able to have dedicated account for Finesse Custom App / Finesse developers and a dedicated account for Business or Operational Admin users who need to log into the Finesse GUI and one account cannot lock out the other.
Gerry
12-19-2018 11:48 AM
12-19-2018 12:50 PM
Hi Gerry,
There are couple enhancement requests opened already to add multiple users for cfadmin.
CSCvm58241
CSCvm56542
Aleksey
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: