I am using Cisco Unified ICM 11.6. I have an issue with my music on hold wav file stops playing after 15 minutes, but the call stays connected. I created a 3 minute wav file with the hold message + 30 seconds of music in between messages. I thought it should continue to loop until an agent becomes available. Anyone had this issue and found a solution? Thanks
If using a shorter wav file caused the call to fail in a shorter time then you're probably hitting the max node count in an ICM script. Can you look in your rtr log for the following "executed for more that 1000 nodes."?
@janinegraveswell I'm confused because he also said this "Thanks everyone for your responses. I just did another test with a shorter wav file. It looped up until 9:46 into the call and the system error prompt played and ended the call. It usually goes to the 15 minute mark and just stops playing but the call stays connected." Which is what I was responding to, so maybe there are multiple issues OP is experiencing.
Ok so to recap:
- Call plays audio no problem, then randomly stops playing audio. It stops playing at different intervals.
- Call does not drop but actually arrives to agent, but they hear static when they answer.
- If call is answered before audio stops everything is good.
If so, then the issue is more than likely on the UC side. GW, CUBE. What's the call path?
Yes after my last test, the wav file looped until the 15 minute mark and I heard static, but the script kept looping. The script never errors out.
Do both microapps play correctly? Can you get rid of the Wait nodes, those really don't work as expected in CCE. Can you remove them and make another call and see what happens. Also, can you confirm that both microapps work and can you show me the configuration of one of them?
Hi, so same question as before, if you use a different Microapp, does it work/go past 15 minutes. Is this issue limited to this particular one?