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Beginner

Mute the "get digit string" step

Hi all,

Is there a way to mute the User Input DTMF while using "get digit string"?

Becase there is a voice recording system in the CM and UCCX environment,

the voice recording system will capture the DTMF tone while an user is entering the PIN in the IVR flow

Anybody could help?

Thanks in advance

Sam

Everyone's tags (4)
3 REPLIES 3
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Advocate

Mute the "get digit string" step

Hi,

well, it's kind of condradictory, isn't it?

G.

Highlighted
Beginner

Mute the "get digit string" step

Hi,

Because the end user require to record all the voice conversation in the IP telephony network,

but the IVR is part of that,

and the IVR flow includes the sensitive information, like account number and password

All these sensitive information(DTMF) can be captured by the voice recording system

That's why the end user require to mute the DTMF during the user input in IVR...

Sam

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Enthusiast

Mute the "get digit string" step

1. Use pause/resume feature of the recording solution.

2. Upgrade to PCCE

Thanks!

-JT-

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