Is there a way to mute the User Input DTMF while using "get digit string"?
Becase there is a voice recording system in the CM and UCCX environment,
the voice recording system will capture the DTMF tone while an user is entering the PIN in the IVR flow
Anybody could help?
Thanks in advance
Because the end user require to record all the voice conversation in the IP telephony network,
but the IVR is part of that,
and the IVR flow includes the sensitive information, like account number and password
All these sensitive information(DTMF) can be captured by the voice recording system
That's why the end user require to mute the DTMF during the user input in IVR...