11-13-2019 06:37 AM
Is there anyway to get the total amount of time an agent spent with their phone on mute? I can't seem to get a definitive answer on this. I've looked in TCD but it's not there.
Thanks
11-13-2019 06:45 AM
11-13-2019 07:29 AM
11-13-2019 07:43 AM
11-13-2019 07:49 AM
11-14-2019 05:44 AM
As I responded on the IP Telephone board there is no way to report on MUTE time as that is feature of the phone itself.
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