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balaji babu
Beginner

need explanation on prerouting post routing and translation rouitng with examples

Hi ,

i need explanation on prerouting post routing and translation rouitng  with examples.can anybody help me out ?

thanks in advance

regards

bala

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

prereouting: call comes in, hits ICM, script is run, telling the routing client (PSTN) where to route the call to (so the call is routed before (pre-) connection, or rather, establishment).

Postrouting: call comes in, is connected and then it hits ICM (so the call is routed after begin connected).

Translation routing is an interesting hybrid: call comes in, is connected but the party the call is connected to, is being monitored by ICM (so it sends the call away but it keeps an eye on it). When it's necessary, call is transferred to a different destination.

Examples:

Prerouting: PSTN -> ICM (script) -> PSTN -> destination phone answers

Postrouting: PSTN -> call is answered -> ICM -> transfer to destination phone, answered

Translation routing: PSTN -> call is answered -> ICM transfers to IVR port, then transfers to final destination phone (agent).

G.

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3 REPLIES 3
Kedre Eakin
Beginner

Can you give more detail?  Thank you.

Hi kedre,

Am not asking for setup.i nedd clarification with simple example thats it

thanks for your response

regards

bala

Hi,

prereouting: call comes in, hits ICM, script is run, telling the routing client (PSTN) where to route the call to (so the call is routed before (pre-) connection, or rather, establishment).

Postrouting: call comes in, is connected and then it hits ICM (so the call is routed after begin connected).

Translation routing is an interesting hybrid: call comes in, is connected but the party the call is connected to, is being monitored by ICM (so it sends the call away but it keeps an eye on it). When it's necessary, call is transferred to a different destination.

Examples:

Prerouting: PSTN -> ICM (script) -> PSTN -> destination phone answers

Postrouting: PSTN -> call is answered -> ICM -> transfer to destination phone, answered

Translation routing: PSTN -> call is answered -> ICM transfers to IVR port, then transfers to final destination phone (agent).

G.

View solution in original post

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