ā08-05-2013 02:29 AM - edited ā03-14-2019 12:10 PM
Hi ,
i need explanation on prerouting post routing and translation rouitng with examples.can anybody help me out ?
thanks in advance
regards
bala
Solved! Go to Solution.
ā09-10-2013 12:14 AM
Hi,
prereouting: call comes in, hits ICM, script is run, telling the routing client (PSTN) where to route the call to (so the call is routed before (pre-) connection, or rather, establishment).
Postrouting: call comes in, is connected and then it hits ICM (so the call is routed after begin connected).
Translation routing is an interesting hybrid: call comes in, is connected but the party the call is connected to, is being monitored by ICM (so it sends the call away but it keeps an eye on it). When it's necessary, call is transferred to a different destination.
Examples:
Prerouting: PSTN -> ICM (script) -> PSTN -> destination phone answers
Postrouting: PSTN -> call is answered -> ICM -> transfer to destination phone, answered
Translation routing: PSTN -> call is answered -> ICM transfers to IVR port, then transfers to final destination phone (agent).
G.
ā08-14-2013 09:35 AM
Can you give more detail? Thank you.
ā09-09-2013 10:59 PM
Hi kedre,
Am not asking for setup.i nedd clarification with simple example thats it
thanks for your response
regards
bala
ā09-10-2013 12:14 AM
Hi,
prereouting: call comes in, hits ICM, script is run, telling the routing client (PSTN) where to route the call to (so the call is routed before (pre-) connection, or rather, establishment).
Postrouting: call comes in, is connected and then it hits ICM (so the call is routed after begin connected).
Translation routing is an interesting hybrid: call comes in, is connected but the party the call is connected to, is being monitored by ICM (so it sends the call away but it keeps an eye on it). When it's necessary, call is transferred to a different destination.
Examples:
Prerouting: PSTN -> ICM (script) -> PSTN -> destination phone answers
Postrouting: PSTN -> call is answered -> ICM -> transfer to destination phone, answered
Translation routing: PSTN -> call is answered -> ICM transfers to IVR port, then transfers to final destination phone (agent).
G.
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