We are installing the Cisco CCX 9.0.1. The Mandate is data should be migrated as it is. of The Scripts being used presently have to be as it is in the new system.
Can some one please help me in suggesting the migration these scripts .
e.g. Copy the script from the CCX CRS 3.5
Upload them to CCX 9.0.1
ANy additional suggestions welecom
that's quite a change.
Actually, the script abstraction format has changed with the introduction of IPCC Express 4.0 so there's a chance that your 3.x won't be able to run within a UCCX 4+ environment.
You can try, however, exporting them as a file and trying to open them in a UCCX 9.x Script Editor, then validate them. If it passes validation, it may be saved into the script repository.
Download scripts from old version CCX app admin page and attempt to open with CCX 9 editor, you will need to review the scripts, pay special attention to any references to directory paths on the windows server as version 9 is appliance and all prompts/documents/etc need to be stored in repository instead of local drive as it was common on old versions.
As mentioned by Gergely Szabo, the old script is not working.
I need a very urgent help. My 2 engineers who are familiar with scripting have ;left us suddenly. I am not familiar with scripting and am stuck. Can you guys help in building the script if I send the old one of 3.5 and help write in 9.x. It is only one script ?
In the meantime, I have started reading as to how to write a script.
let me ask you this: you have no slighest idea how UCCX works, is that correct?
I was able to open this script without an error message in a UCCX 8.0 script editor and I assume a UCCX 9.0 script editor would not complain, either.
Did you try what cderen and I told you to do ie. open the script in the 9.0 script editor?
Alright, let's fix some things. First of all:
Dear Gergely Szabo,
I definitely know how CCX works. In fact I have done many installations in UCM from Versions 3.x to 10.x. From a 50 user set up to 5000 user set up. It includes UCM, Unity, Presence as well . I have also installed CCX and like before, here also I have completed the integration except the script part.
I am equally good on Routers and switches also and have been doing for the last 20 years.
What I do not know is how to since write script like this one, because I have never attempted to learn a programming language. I will however learn now.
All the prompts are ready and have been downloaded.
I have infact tested the call flow with a Cisco default script of Cisco aa.aef, and it works.
I need help only on this script.
I opened this script in 9.x editor and also validated.
I guess it may have an issue with the path
Now here is what we have achieved.
We are able to get all the IVR from internal network i.e. from an extension
However when called from outside, we are able to invoke the welcome and language . However when we press 1 or 2 for language option, it gives a system error.
Our test gateway has a analog line, while the live set up will have PRI