Hi All - IS there any possibilities to pass RouterCallKey to Finesse where i can set those data in some variable to update on Finesse Screen
For Ex: Currently for inbound calls RouterCallKey is passed using PV10 which is configured in finesse to update those data
Same behaviour should be available for finesse and RouterCallKey should be available in finesse till call disconnects
Tried with same as like inbound where i can see RouterCallKey for Dailer calls when agents reserved as soon as agent answered the calls i RouterCallKey dsiappears from finesse
Is there any possibilites to tewak in Routing script which should support for Dailer calls
SIVANESAN R
