03-28-2022 12:13 PM
Hello Experts,
Need to upload the XML file for Multiple finesse teams, Is it possible?
Can you share the procedure, how can we upload the XML file in finesse?
Thanks in advance
03-28-2022 04:47 PM
What are you looking to do exactly? You can use one layout for multiple teams for instance. Here's the link for instance for 12.5.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1251/admin/guide/cfin_b_1251-administration-guide/cfin_b_1251-administration-guide_chapter_0111.html#task_78F2A034A90CE41205FD8AEA5B60CEA2
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