The Cisco Desktop Sync Server service Runs every 10 minutes to update the Agent info that is stored in SQL to LDAP that is used by the Desktop Administrator and other Spanlink components. You can manually synchronize it by highlighting locations on the Cisco Desktop Administrator then from the menu select Setup->Synchronize Directory Services.
If the above doesnot resolve the issue, do open TAC case and attach MIVR log - SS_TEL, SS_RM, SS_CM, SS_RMCM and CAD logs with debug level as 204.
Possible Cause : The agents phone is not associatedwith the RM JTAPI provider in theCisco CallManager.
Recommended Action : In the User ID Field in the Cisco CallManager IPCC Express Configuration web page,associate the agents phonewith the RM JTAPI provider.If it is already associated, unassociate and reassociate it. If that corrects it, open a TAC case to investigate availability of a Call Manager correction.
If the above doesn't help, please open a TAC case and provide the agent.dbg trace with debug level set to 204.
Good morning in this Cisco documentFeature Configuration Guide for Cisco Unified Communications Manager, Release 11.5 it saysWhisper CoachingUnified Communications Manager also supports whisper coaching, a CTI enhancement on silent monitoring wh...
Hi All,I have an issue since the upgrade where it looks like I am not getting Phone Services, IM&P is working.I have done some firewall monitoring and can see requests to port 6972 for TFTP, I have tried to connect to this port to see my jabber-config...
In future definitely the need arise that the old extensions requires to be deleted. If the extension deletion range is straight like example 1000, 1001, 1002, etc. then it’s very easy to delete. What if extension deletion it’s not in straight order like 1...
We are forwarding calls from Call Manager to another system. There is a lag. I was told to set the cisco side to unconditional forward so it bypasses the settings and forwards right away. I can't seem to find that setting or maybe its called somethi...
Hello!If you could help me and show me where I could find all the characteristics and differences among Meetings/Teams and Events of Webex have.I mean could I find this somewhere in a PDF document or anywhere on the website??Thank you in advance!