New Finesse Agents Don't Appear in Team Summary Browser Window

[joerunning]

We are using UCCX 11.6.2. I built several new agents for one of my teams and they are able to log in and work normally. The complaint is that previously-existing teams members are not seeing these new agents in the Agent Team Summary Report browser window when they are logged into Finesse. I have not been able to duplicate the problem myself, as my test agent account works correctly. I ensured that they are using Chrome and that it is up-to-date; I rebuilt one agent's account from scratch; I've ensured "Loading Report..." displays when they first log in; I've restarted the tomcat and notification services; nothing has worked so far. I haven't found any posts addressing this particular issue, so I am hoping that someone has some new direction to offer me.

[david.macias]

Try clearing the local cache on one of the machines reporting the issue.

david

[Anthony Holloway]

The dumbest thing to have to do. Cisco, when CAD was being replaced by Finesse, was all like: You don't have to manage software on the PC anymore. Oh really? Browser versions, certificates, tab discarding, bookmarks, and cache would all like to have a word with you.