11-16-2018 09:21 AM - edited 03-14-2019 06:38 PM
Hello,
Is there a way to add a new list for reason codes (other than the default Not-Ready and Sign-out) in UCCX?
Thanks
11-16-2018 09:30 AM
Yes You can add new reason codes of your choice, follow the below link
11-16-2018 09:36 AM
11-16-2018 09:52 AM
Hi,
When you say Project 1 Do you mean team resources (Separate groups handling calls) ? you can have multiple teams with different desktop XML layouts and different reason codes for each team
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