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Beginner

New list for reason code in UCCX

Hello,

Is there a way to add a new list for reason codes (other than the default Not-Ready and Sign-out) in UCCX?

Thanks

3 REPLIES 3
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Beginner
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That's not what I meant.
I am asking if I can create a new tab for reason codes. Say like Project 1, and then add reason codes under it
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Hi,

 

When you say Project 1 Do you mean team resources (Separate groups handling calls) ? you can have multiple teams with different desktop XML layouts and different reason codes for each team

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051_chapter_0111.pdf

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