I know from a script how to send notifications to a supervisor if no agents are ready but how can you acheive this if there are no calls coming inbound/no script is activated? I haved looked through the supervisor work flow administrator and there appears to be limited options.
I have a scenario where if all agents in a site become not ready and there are no calls inbound/no script activated, how can I notify the supervisor?.... Is there a way to notify the supervisor that all agents have gone not ready?
You can set the Supervisor workflows to alert if queue conditions are bad (i.e. someone in queue for x minutes). That is sometimes enough to allow the supervisor to get on with 'work' rather than 'supervising'.
The other method commony used for this is to have a wallboard; a big screen display of ready/not ready/abandandoned/longest in queue etc, usually with a 'flashing' mode should a threshold (i.e. <1 available agents) be hit.
Otherwise your options are a little limited.
I guess you could add a HTTP trigger to your script if you have premium licensing; this could just run the part of your script that checks agents and sends an email. You could then launch this from a CAD workflow triggered when somoone goes 'not ready' or 'logout' (these are available in 'Agent Managemetn Workflows' for CAD in Cisco Desktop Admin).
Please rate helpful posts..
Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
When talking about Dial Plan and Digit Manipulation Cisco Unified Communication Manager, three components play an important roles to perform the transformation of the calling and called parties.The Translation Pattern, Transformation Pattern and Rou...
ICE, STUN, and TURN are used to establish a MEDIA connection between two devices on different networks separated by firewalls and NAT servers. They do not apply to signaling between devices which means that if you cannot establish a signaling connec...
ICE, STUN, and TURN are used to establish a MEDIA connection between two devices on different networks separated by firewalls and NAT servers. They do not apply to signaling between devices which means that if you cannot establish a signaling ...
Learn about the All New Webex Events. Listen: https://smarturl.it/CCRS8E29 Follow us: https://twitter.com/ciscochampion The new Webex Events transforms your company meetings and corporate events with real-time online webinars and webc...
I noticed that this part of Cisco Meeting Server Implementation Certificate Requirement is not enough detailed in many documentations and videos. Understanding this part of Certificate Requirement is mandatory to set up the Cisco Meeting Server and config...