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Beginner

no CTI RP as calling number

Hello,

How is it possible to have the actual calling number displayed on the IP Phone when the agent is selected and the phone is ringing, instead of the CTI route point? By default, the actual calling number is only displayed when the agent takes the call.

Thanks!

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Enthusiast

Hi,

The phone display will show what the CCM call processing shows, which will be the consult leg of the transfer.

The script can be modified to use the Set Enterprise Data to screen pop the calling party in the IP Phone Enterprise Data(ED) window. This will display during ringing.

Here are the steps to get the desired results as follows:

1. After the Accept Step in the script, add a Get Call Contact Info step. Define a string variable and assign the calling party attribute to it in the step.

2. In the Selected branch of the Select Resource step add a Set Enterprise Data step and assign the variable from above to the Data Type (255).

For more details, refer to the 3.X docs on CCO: http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/

Regards

Venkat