Nofitication End Call

[Yasid.ramli1]

Hi Everyone

I have an request from our customer about notification sound end call like beep or anything our client used all cisco jabber. because the condition now we replace from Avaya to cisco PCCE and then our customer says on avaya now after end call can give notification sound so the agent know if the call is ended. 

The challenges is cisco can give the notification sound after call ended?

as i know the script announcement is used for incoming not for end call and then i try on the cucm but no clue for the configuration.

[david.macias · Accepted solution]

Your best bet is going to be around creating a custom gadget that watches the state of the agent and when it goes from Talking to something else send some sort of notification. Playing a sound on the phone is not going to be possible as the call has now dropped, but maybe playing a local (computer) sound would be possible.

david

[Yasid.ramli1]

Hi @david.macias 

quite interesting, I will try to learn and come back when I get results

[Yasid.ramli1 · Accepted solution]

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@david.macias wrote:

Your best bet is going to be around creating a custom gadget that watches the state of the agent and when it goes from Talking to something else send some sort of notification. Playing a sound on the phone is not going to be possible as the call has now dropped, but maybe playing a local (computer) sound would be possible.

david

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Hi @david.macias 

good news our team @septianadiherlambang28153  already try as you suggest and work for now. below snippet code w used for play the audio after reason change to WorkReady

handleUserChange = function(userevent) { 
        var currentState = user.getState();
        clientLogs.log("currentState :" + currentState);

        if(currentState==="WORK_READY"){
            var audio2 = new Audio('https://(FQDN-Finesse)/3rdpartygadget/files/EndCall.wav');
            audio2.play();
        }
    };

[david.macias]

Great job and thanks for including some relevant code!

david