Non cisco/Third party phones are compatible with CCX 9 or not?

[CSCO11921998]

Dear Guys,

I have a CCX 9 server integrated with CUCM 9 and also non cisco based/Third party phones (SNOM IP Phones) as agent for CCX server. when i try to log in to CAD software with User ID and password that assigned to SNOM phone  i got JTAPI error but with CIPC(Cisco IP Communicator) works fine and i could log on without any issue. i checked RMuser controlled device and also allow controlled CTI port,all configured. i checked all documents about this issue but it is not mentioned anything about SNOM phone used as agent. any idea for that? any documents for compatibility list between CCX and agent platform...

i have checked below links

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1844/prod_qas0900aecd80422e66.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Special thanks in advance for your help

Sara

[mbari_cisco]

Hi Sara;

There is a dco which shows that SNOM IP phones can be registerd as SIP end points But not sure about whether they can be used as ccx agent.

It will be easy if you can connect to SNOM support center and very this .

And lastly you need to verify on the uccx licensing part as well i am not sure if some licenses are required for third party phones to be used as ccx agent.

Thanks

[anchoudh]

Hi Sara,

If you do not see it in the UCCX comp matirx, than please remember that you will not get support from Cisco TAC incase if you hit any issues with this deployment.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Thanks,

Anand