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Beginner

Not able login Finesse Desktop Agent

Hi,

We are trying to login Finesse Desktop Agent and received the Error message as  "Device not accessible. Contact your administrator"

The features below are already available :

1.CIPC is logged in

2.Unified CM Telephony Subsystem is IN SERVICE

3. CTI PORTS are in Registered

4. Allow control of CTI option is checked

Help me to sort of this issue

5 REPLIES 5
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Beginner

Hi

 

- Check if you are using extension mobility or physical phone, that should be added into the application user(AXL user)

- Shouldn't be a shared number. 

- If you are using CCE, make sure that you have added the range into the device target. 

 

Regards

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This problem can be caused by a number of things. Check out this post...

https://community.cisco.com/t5/contact-center/uccx-11-6-cf-resource-out-of-service/td-p/3346596

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Hi shezi,

We are not using Extension Mobility, using CIPC

it is not a shared number

We are using CCX

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Participant

Under phone configuration window.

common device configuration > change setting from ipv4 & ipv6 to > ipv4 only and restart the phone.

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Hi,

tried the following steps even though not worked