Not able login Finesse Desktop Agent

[atsaya2512]

Hi,

We are trying to login Finesse Desktop Agent and received the Error message as  "Device not accessible. Contact your administrator"

The features below are already available :

1.CIPC is logged in

2.Unified CM Telephony Subsystem is IN SERVICE

3. CTI PORTS are in Registered

4. Allow control of CTI option is checked

Help me to sort of this issue

[unifiedcomm]

Hi

- Check if you are using extension mobility or physical phone, that should be added into the application user(AXL user)

- Shouldn't be a shared number. 

- If you are using CCE, make sure that you have added the range into the device target. 

Regards

[Mark Swanson]

This problem can be caused by a number of things. Check out this post...

https://community.cisco.com/t5/contact-center/uccx-11-6-cf-resource-out-of-service/td-p/3346596

[atsaya2512]

Hi shezi,

We are not using Extension Mobility, using CIPC

it is not a shared number

We are using CCX

[@Syed]

Under phone configuration window.

common device configuration > change setting from ipv4 & ipv6 to > ipv4 only and restart the phone.

[atsaya2512]

Hi,

tried the following steps even though not worked

[NoorMuhammadAhmadi5641]

The following points worked for me:
CUCM admin Panel > Click on User Management > application User> Select the admin list of application users ID from the list > Insert the details of the device in the following list as below:
Available Profile
CTI Control device profile
Extension mobility
Control device
& refresh the windows browser and you will see the user can login to the Cisco Finesse easily.

[Myk3J0n3Z]

Thank you for this!