Not able to integrate socialminer with FB and twitter

[sudhir kumar1]

Hi ,

We are not able to integrate social miner with Facebook and twitter as we are getting following errors.

Twitter:
Authorization Pending...
Wait for the Twitter authorization page to load.
Still attempting to connect to Twitter. Check the proxy settings and/or internet connection for the CCP server if connection fails.
But we are able to ping twitter using SM platform and other internet websites.

Facebook error: when we add Facebook fan page it redirects to fb and below error comes

URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs.

SM Version: 11.6.1.10000-25

UCCX Version : 11.6.1.10000-51

Please help on this.

Regards..

Sudhir kumar

[bill.king1]

It looks like they are not going to be possible in the future, see this link.

Read the product change announcements on Facebook & Twitter

Facebook: https://developers.facebook.com/blog/post/2018/04/04/facebook-api-platform-product-changes/

Twitter: https://blog.twitter.com/developer/en_us/topics/tools/2018/Sign-in-with-Twitter-users-must-whitelist-callback-URLs.html

[Anthony Holloway]

This is pretty big news for anyone currently deploying SM, or who has already deployed SM. I'm not sure on the install base SM and more specifically the adoption of Facebook and Twitter integration, but I would think this would be a big deal. I suppose this would also affect other companies, such as Upstream Works. Do you think so too? Or do you know?

[bill.king1]

I'm not privy to that but it would seem to me to be a big impact.

[bill.king1]

If you have partner/appropriate level of access, this gives some additional detail.

https://community.cisco.com/t5/contact-center-documents/discontinuing-support-for-facebook-fan-page-and-twitter-feeds-in/ta-p/3650679

[Anthony Holloway]

I do have Partner access, so thank you for sharing.

[bill.king1]

Hi Anthony, here's some detail from another thread if it helps you.

https://community.cisco.com/t5/contact-center/csm-socialminer-twitter-authorization-page-not-loading/m-p/3405864