Not installing right version of CAD and Desktop Administrator

[James-R]

We have recently upgraded to IPCC Express 3.5.2. Since we upgraded whenever we install CAD or Desktop Administrator it isntalls the Standard version and not the Enhanced version for which we have licenses installed.

When Supervisor Desktop is installed this installs the Enhanced version by default.

Obviously not having the Enhanced versions of these is preventing us from configuring certain aspects of IPCC so if anyone can help, it will be most appreciated. Thanks

[s-doyle]

This URL might help you:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/install.pdf

[James-R]

Thanks for your input but this is what I am following already...

It still only gives me the standard versions of Agent desktop and Desktop Administrator.