I'm quite new to Cisco/UCCX - I've been tasked to figure out how to report on the average time each user spends in each not ready reason code. The closest I've found is "Reason Code - Agent" report, but that only has 30 minute granularity. Is there a way I get find out how many times an agent switched into "Wrap Up" (for example) and the average time they spend in "Wrap Up" (or any other status)?
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...