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Not Ready Reason Codes

Daweeks318
Level 1
Level 1

Is anyone familiar with configuring Not Ready Reason Codes in Desktop Administrator, more specifically creating a new one?  From all Cisco's documentation it should be a simple task.

However, when I create the new Reason Code in ICM Configuration Manager, it does not populate to the Reason Code list in Desktop Workflow Administrator.

The version of UCCE we are running is version 8.0.

2 Replies 2

Chintan Gajjar
Level 8
Level 8

check your CAD is synced with ICM, especially check the configuration for AW in CAD post install.

in CAD, reason codes automatically synchronises once configured in ICM. and then you can assign them to workflows.

you need to recycle the PG(CTI) services ..... if this isnt done