Nuance ASR and TTS logs

[ram]

Hi,

I was debugging a sample speech application in UCCX 8.5. Where do the MRCP logs recorded in Naunce servers?

thanks for the help

Ram

[anchoudh · Accepted solution]

Hi Ram,

Vocalizer engine logs integrated in NSS logs;  the NSS logging mechanisms now integrate the logs of all the underneath engines including: NR9 and Vocalizer. 

• The same Nuance Session Identifier is used across all NSS components (NR9, Vocalizer,     NSS) involved in a specific MRCP session.  That session identifier can then be used to map all the logs, alarms, call logs of a specific MRCP session.
• NR9, Vocalizer and NSS error logs and diagnostic logs are all saved in the NSS log files.
• NR9, Vocalizer and NSS severe errors are all reported in the same location (i.e. Management Station if available, NSS log files).
• NR9, Vocalizer and NSS event logs are saved in one single call log file per MRCP session.

Reference:

ftp://ftp.comptek.ru/pub/Nuance/NSS/NSS-5.1-0-Release-Notes.html

In order to enable tracing in UCCX for MRCP ASR\TTS, go to UCCX servicability->Tracing->Engine->Subsystems and enable them. You will see these logs under MCVD folder.

Hope it helps.

Anand

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[Gergely Szabo]

Hi,

check under Nuance\Speech Server 5.0\server\logs

most like you need log.txt and nss.log

G.

[ram]

Thank you that helped. I could able to find the logs and find the problem.

[anchoudh]

Hi Ram,

Glad to know that :-).

Please don't forget to rate the helpful posts by clicking on the stars below the right answer and also mark it as answered.

Thanks,

Anand

[Gergely Szabo]

Hi,

what was your problem and what logs did you actually use?

G.