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Option to disable downloading transcript for chat customers CSCvb80914

Hi Team,

Any current update on this.

1 Accepted Solution

Accepted Solutions

snandi
Cisco Employee
Cisco Employee

This is an enhancement which we have scheduled for 11.7.

Making this configurable is the non trivial work for this capability, hence not in current release.

View solution in original post

3 Replies 3

snandi
Cisco Employee
Cisco Employee

This is an enhancement which we have scheduled for 11.7.

Making this configurable is the non trivial work for this capability, hence not in current release.

Hello,

our customer runs 11.6(2) and ask us to disable downloading the transcript. I found there is an open Csico bug: CSCvb80914.

 

I am not sure there will be released UCCX or SocialMiner in version 11.7.

Is there any way to disable downloading the chat transcript, please?

luke-zhang
Level 1
Level 1

I think you can customise the  javascript on customer web side to disable the download action.

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