I am working on a solution for outbound Campaign Management for WebEx CC. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own.
I have few questions regarding outbound dialing with WebEx CC.
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1. Yes today Webcallback API for webexCC is the only way to inject a task:
4. Yes - for today. For campaign management we support acqueon LCM. With the webcallback APIs you can still build an outbound solution however we are working on getting the other features like Retry, Cancel, etc prioritzed in the backlog.
For 2. and 3., will get back to you on those.
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Here are the answers for 2. and 3. from the PM team
2. We plan to support Progressive dialing in WebexCC, either through an integration using existing APIs, or enhancing our native APIs and capabilities. We do not have an estimated date yet.
3. Yes, as explained above. We do have a LCM right now, both in WebexCC 1.0 and WebexCC 2.0. If there is a specific on-prem feature that is a must have, we can explore those.