08-20-2009 04:36 AM - edited 03-14-2019 04:30 AM
At our callcenter we are making all outbound calls, but not using a outbound dialer. The users each have a daily list and call manually. Is there a way to not do the after call/wrap-up actions specified in the desktop administrator if the caller misdials and/or hangs up within 15 seconds(due to fax/modem/answering machine)?
08-20-2009 07:31 AM
I wanted to add that this is IPCC Express 5 as well.
08-21-2009 08:44 AM
Is there a better way to accomplish this?
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