At our callcenter we are making all outbound calls, but not using a outbound dialer. The users each have a daily list and call manually. Is there a way to not do the after call/wrap-up actions specified in the desktop administrator if the caller misdials and/or hangs up within 15 seconds(due to fax/modem/answering machine)?
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...