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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Explorer

Outbound calling problem

At our callcenter we are making all outbound calls, but not using a outbound dialer. The users each have a daily list and call manually. Is there a way to not do the after call/wrap-up actions specified in the desktop administrator if the caller misdials and/or hangs up within 15 seconds(due to fax/modem/answering machine)?

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Explorer

Re: Outbound calling problem

I wanted to add that this is IPCC Express 5 as well.

Explorer

Re: Outbound calling problem

Is there a better way to accomplish this?

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