Outbound Campaign -Db Lookup not working

[Rima]

Hello Team,

We have configured an IVR based outbound campaign and it is working fine. As ,the client has more than one contact number(phone01,phone02), we would like to configure the UCCE dialer to dial the second number(phone02) in case the first on is unavailable.

 In our icm script , we have configured a node Db Lookup that retrieve some data from the database using Call.CallingLineID as a lookup value, My question is when we have tow phone  numbers(phone01(primary key) & phone 02),the DB Lookup will not retrieve the data when the dialer will try to reach the second phone number because phone02 is not a primary key.

Any help would be greatly appreciated

[bill.king1]

Can you share a little more of your setup? What is the DBLookup querying? It technically isn't supported to be going against a CCE database, if that's what you're doing.
But it sounds like you'd want to look at the results of the dialer detail (in a seperate database) based on the call result as to whether to dial it or not?
This type of more advanced callback management (I think what you're looking for) is what some of the other systems like Acqueon focus on. That being said, you may be able to do what you're looking for but you'll need to post a little more information about your setup.

[david.macias]

So the DB node can only use a single value for the query. You'll have to have two DB look nodes if you want to look up two separate values.

david