Hi, outbound call result 13 (Dialer stopped dialing customer due to lack of agents.) I've found this difficult to get a clear answer anywhere regards this outcome code and received the basic 'change your lines to agent ratio to avoid large numbers of these.' Lines to agent ratio is already low <2 at all times. 1) Why do I receive such a high number of this outcome code? 2) Does anyone class this as an abandoned call in the UK/Europe/US as I do get a call duration against these?
Hi this is for an agent based outbound campaign. By the outbound percentage do you mean the ratio in a blended inbound/outbound environment and which percentage is set to outbound? That would be 100% if so.
We are upgrading our UCM cluster from 10.5 to 12.5 what is the preferred method of license manager (Cisco Smart Software Manager) considering the security risksDirect could accessDirect cloud access through and HTTPs proxy -Mediated access through a...
1. IntroductionThe purpose of this document is to consolidate the list of deprecated Cisco IP Phone Models in different versions of Cisco Unified Communications Manager.2. RequirementsBasic knowledge of a Cisco Unified Communications ManagerBasic knowledg...
Message to visitors: this document is work in progress, will update in the coming weeks several times!
MPP 6800 series - DECT Deployment Guide
DECT stands for Digital Enhanced Cordless Telecommunications and is a standard for wireless voice services in bu...
This document describes how to collect CUCM devices reports from using the Command Line Interface (CLI) of the server's operating system (OS).
Contributed by Christian Nuche (cnuche), Cisco DSM Designated Services Manager - Hig...
This document describes how to collect Jabber reports from IM&P and CUCM servers using the Command Line Interface (CLI) of the server's operating system (OS).
Contributed by Christian Nuche (cnuche), Cisco DSM Designated Servic...