Hi, outbound call result 13 (Dialer stopped dialing customer due to lack of agents.) I've found this difficult to get a clear answer anywhere regards this outcome code and received the basic 'change your lines to agent ratio to avoid large numbers of these.' Lines to agent ratio is already low <2 at all times. 1) Why do I receive such a high number of this outcome code? 2) Does anyone class this as an abandoned call in the UK/Europe/US as I do get a call duration against these?
Hi this is for an agent based outbound campaign. By the outbound percentage do you mean the ratio in a blended inbound/outbound environment and which percentage is set to outbound? That would be 100% if so.
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
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