I'm implementing outbound dialer IVR campaign and have noticed that the initial prompt is played back after 5 sec silence. Is there any provision to reduce it?
so you say the customer's phone rings, the call is connected and there's nothing happening for 5 seconds?
yep, i have a doubt, is this related to the minimum silence period configured for the campaign?
btw we have disabled CPA.
well, I doubt that. Five seconds is way too much. Why did you disable CPA?
Disabling the CPA would mean the dialer would treat all calls as voice right,and the customer too wanted the CPA to be disabled.
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