Outbound Dialer records to cache. how does it work?????

[Luis Yrigoyen]

Im confused, on the campaign manager one of the settings for the campaigns is

Records to cache.  The Outbound guide says that this is "the minimum number of dialing numbers

that each dialer caches for each of your outbound option skill groups.  Default is 100"

how often does it cache?

how does this work?

Lets says I have an agent campaign mode:Predictive_Blended,

Records to cache: 1, everything else default.

My Admin script is set to cycle every 1 minute.

does this mean that 1 record get cached every minute?

thanks

[rhobab]

Hi

From what I have seen it is the number of records that the dialer fetches from the database at any given moment. The dialer cahches these records and dials them.  As soon as it exausts then it fetches more.

Victor

[Luis Yrigoyen]

I guess as long as the dialing mode does not change (via the admin script) it will keep fetching records.

[rhobab]

Yes, something like that. My advice would be for you to try it out and monitor using procmon (dumpalloc).

Victor